Technical Support Officer – POS Systems & IT Support | Amman, Jordan

Location

Amman – Khalda, Jordan

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Retail & E-commerce

Job Overview

Omega POS Jordan is seeking a Technical Support Officer to provide technical assistance and customer support for point-of-sale (POS) systems and related equipment in Amman, Khalda. The role involves installing, configuring, maintaining, and troubleshooting POS systems while supporting customers with system setup and usage.

The successful candidate will handle hardware, software, networking, and printer-related issues and ensure technical requests are followed up and resolved in a timely manner. The position may also require on-site technical support, making practical troubleshooting skills, customer service, and effective communication important to the role.

This opportunity can support career growth in technical support, POS technology, IT operations, networking, and customer-facing technology services. Continued technical training, professional development, and relevant IT certifications can help strengthen long-term career progression.

Key Responsibilities

• Install, configure, and maintain POS systems and related equipment.
• Troubleshoot hardware, software, networking, and printer-related problems.
• Assist customers with POS system setup and usage.
• Receive, follow up, and resolve technical support requests.
• Provide timely technical assistance and communicate resolution updates to customers.
• Provide on-site technical support when required.
• Diagnose technical issues and implement appropriate solutions.
• Maintain accurate records of technical requests and resolutions.
• Support the proper operation of POS equipment and related systems.
• Coordinate with relevant teams when complex technical issues require escalation.
• Provide professional customer service throughout the support process.

Requirements & Qualifications

• Previous experience in IT or Technical Support is preferred.
• Good knowledge of computers and operating systems.
• Basic knowledge of networking.
• Experience with POS systems is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to provide effective technical support in customer-facing environments.
• Valid driving license is an advantage.
• Strong willingness to learn and develop technical skills.

Salary, Benefits & Career Growth

Salary details and specific employee benefits have not been provided by the employer and therefore are not included.

The position offers practical exposure to POS technology, IT support, hardware troubleshooting, networking, software configuration, and customer technical support. This experience can support career progression into senior technical support, POS systems support, IT operations, network support, or field service roles.

Technical training, professional development, and relevant certifications in IT support, networking, operating systems, or POS technologies can further strengthen career growth.

Application Process

Application Process (Website):

Apply only through the official job link.

Click Apply Now on the website.

HR Email for Application

Send your updated CV directly

Email subject: Technical Support Officer