Technical Support Officer – IT Service Desk & Infrastructure | Dubai, UAE

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Customer Service & Support

Job Overview

A company in Dubai is seeking an experienced Technical Support Officer to provide technical assistance across hardware, software, desktop systems, and end-user IT services. The position is suitable for IT professionals with 2–5 years of experience in technical support, service desk, or IT infrastructure environments.

The successful candidate will provide Level 1 and Level 2 technical support, troubleshoot Windows and hardware issues, manage IT assets, handle incidents and service requests through ITSM tools, and provide on-site technical support. The role requires strong technical troubleshooting capabilities and effective communication with end users and internal teams.

This opportunity offers potential for career growth, professional development, IT training, certification, and technical skill development across IT support, infrastructure, service management, and asset management.

Key Responsibilities

• Provide L1 and L2 technical support for hardware, software, and end-user issues.
• Perform desktop administration and Windows troubleshooting.
• Diagnose and resolve hardware and software-related technical issues.
• Provide technical support for end users and workplace IT environments.
• Manage IT assets and maintain accurate inventory records.
• Handle incidents and service requests using ITSM tools.
• Monitor and follow up on assigned technical support tickets.
• Provide on-site technical support when required.
• Prepare regular technical support reports for the line manager.
• Escalate complex technical issues to the appropriate teams.
• Maintain accurate records of IT incidents, assets, and service activities.
• Support the effective operation of IT infrastructure and end-user services.

Requirements & Qualifications

• 2–5 years of experience in IT Technical Support, Service Desk, or a related role.
• Strong knowledge of Windows administration.
• Strong hardware troubleshooting and IT infrastructure knowledge.
• Experience with ITSM tools.
• Experience in IT asset management and inventory control.
• Strong problem-solving and troubleshooting abilities.
• Good communication skills in English and Arabic.
• Ability to provide effective on-site and remote technical support.
• Relevant certifications are preferred, including:
  • ITIL
  • CCNA
  • Microsoft 365 Certified

Salary, Benefits & Career Growth

Salary: AED 9,000 – AED 10,000 per month

The position provides an opportunity to develop professional expertise across IT technical support, Windows administration, IT infrastructure, IT service management, asset management, and end-user support.

Relevant certifications such as ITIL, CCNA, and Microsoft 365 can support continued professional development and long-term career progression in IT support and infrastructure roles.

Application Process

Application Process (Website):

Apply only through the official job link on the Recrenza website.

1. Click Apply Now on the website.
2. Review the technical support requirements.
3. Prepare your updated resume.
4. Send your resume directly to the official recruitment email.
5. Include the vacancy reference and position title in the email.

HR Email for Application

Send your updated resume

Email Subject:
407 – Technical Support Officer