Senior System Engineer (Arabic Speaking) | Dubai, UAE

Location

Dubai, United Arab Emirates (Onsite)

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Customer Service & Support

Job Overview

An urgent opportunity is available for an experienced Senior System Engineer to join a leading organization in Dubai, United Arab Emirates. This position is ideal for IT infrastructure professionals with strong experience in end-user support, incident management, IT service operations, and enterprise desktop support. Previous UAE experience and Arabic language proficiency are mandatory requirements.

The successful candidate will play a key role in maintaining high-quality IT support services, ensuring service level agreement (SLA) compliance, and delivering exceptional technical support across multiple technology platforms. This role offers excellent opportunities for professional development, exposure to enterprise IT service management practices, and long-term career growth within a dynamic technology environment.

Key Responsibilities

• Manage end-user IT support activities across the organization.
• Handle incidents, service requests, escalations, and problem management activities.
• Ensure 100% SLA compliance and continuously improve service delivery performance.
• Analyze incident trends and implement initiatives to enhance SLA performance.
• Manage incidents, requests, problems, and IMAC (Install, Move, Add, and Change) activities.
• Provide technical support for Windows 10, Microsoft Office, and enterprise desktop environments.
• Troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
• Configure and support application software and VoIP phone systems.
• Collaborate effectively with cross-functional IT teams across multiple technology domains.
• Maintain a proactive and professional approach to resolving end-user technical issues.
• Conduct daily, weekly, and monthly operational reviews for the assigned support tower.
• Ensure documentation and service processes follow IT service management best practices.

Requirements & Qualifications

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related discipline.
• Proven UAE work experience is mandatory.
• Arabic speaking proficiency is mandatory.
• Strong experience in:
  • End User Support
  • Incident Management
  • Service Request Management
  • Escalation Management
  • Problem Management
  • IMAC activities
• Hands-on experience supporting:
  • Windows 10
  • Microsoft Office
  • LAN/WAN troubleshooting
  • Wi-Fi configuration
  • Application software configuration
  • VoIP phone systems
• Strong knowledge of IT service operations and SLA management.
• Excellent analytical, communication, and customer support skills.
• Ability to work collaboratively within enterprise IT teams.
• ITIL V4 Foundation Certification is mandatory.

Salary, Benefits & Career Growth

Salary: Not disclosed by the employer.

Benefits

• Opportunity to work within a professional enterprise IT environment.
• Exposure to modern IT infrastructure and service management practices.
• Collaborative workplace with experienced technology professionals.
• Continuous technical learning and professional development opportunities.

Career Growth

• Opportunities to advance into senior infrastructure, IT operations, and service management roles.
• Exposure to enterprise ITIL-based service delivery frameworks.
• Professional development through enterprise technology projects and operational leadership responsibilities.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

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