Senior Manager – ServiceNow | Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Business Development
• Human Resources (HR) & Recruitment
• Operations & Supply Chain
• Administration & Office Support
• Others / Miscellaneous

Job Overview

A leading regional technology and digital transformation company is seeking a Senior Manager – ServiceNow to lead enterprise workflow transformation, ServiceNow business workflow practices, and strategic consulting initiatives in Riyadh. The position is designed for an experienced technology leader with a strong background in enterprise consulting, digital transformation, workflow automation, and large-scale ServiceNow programs.

The successful candidate will lead ServiceNow transformation programs while overseeing delivery governance, managed services, quality, customer success, and the development of high-performing consulting capabilities. The role requires extensive experience across ServiceNow HRSD, CSM, FSM, Workplace, Procurement, and Shared Services, as well as the ability to establish and manage a ServiceNow Center of Excellence.

This is a senior career opportunity for professionals seeking leadership progression in ServiceNow consulting, enterprise digital transformation, workflow automation, and technology practice management. Professional development may include advanced ServiceNow certifications, leadership development, consulting capability building, and continued specialization across enterprise workflow platforms.

Key Responsibilities

• Lead large-scale ServiceNow business workflow and enterprise transformation programs.
• Own delivery governance, managed services, quality management, and customer success.
• Provide strategic leadership across ServiceNow HRSD, CSM, FSM, Workplace, Procurement, and Shared Services.
• Establish and manage a ServiceNow Center of Excellence (CoE).
• Develop and maintain ServiceNow standards, methodologies, reusable assets, delivery frameworks, and training academies.
• Lead consulting, managed services, and technology delivery organizations.
• Build and manage high-performing onshore and offshore teams.
• Develop consulting capabilities and strengthen organizational delivery maturity.
• Engage with CIO, CHRO, COO, and other C-level executives to align technology transformation with business objectives.
• Develop ServiceNow partnership strategies and support strategic technology alliances.
• Contribute to presales, business development, account growth, and ServiceNow practice expansion.
• Drive continuous improvement in delivery quality, operational performance, customer experience, and service management.
• Support strategic planning and growth of enterprise workflow transformation capabilities.

Requirements & Qualifications

Experience

• 12+ years of experience in enterprise technology consulting, digital transformation, or workflow automation.
• 7+ years of experience leading ServiceNow Business Workflow practices or large-scale enterprise workflow transformation programs.
• 5+ years of experience leading consulting, managed services, or delivery organizations.
• Extensive experience managing large-scale ServiceNow transformation programs.
• Proven experience establishing and managing a ServiceNow Center of Excellence.
• Experience managing onshore and offshore teams.
• Strong background in building high-performing consulting organizations.
• Experience with ServiceNow partnership strategy, presales, business development, and practice growth.

ServiceNow Expertise

• Strong hands-on experience with ServiceNow HRSD.
• Experience with ServiceNow CSM.
• Experience with ServiceNow FSM.
• Experience with ServiceNow Workplace.
• Experience with ServiceNow Procurement.
• Experience with ServiceNow Shared Services.
• Strong understanding of enterprise workflow transformation and automation.

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Master’s degree or MBA preferred.

Certifications

ServiceNow certifications are strongly preferred, including:

• Certified Technical Architect (CTA)
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• HRSD CIS
• CSM CIS
• FSM CIS

Professional Skills

• Excellent executive stakeholder management skills.
• Strong communication and presentation capabilities.
• Strategic consulting and business development skills.
• Strong leadership and team-building capabilities.
• Ability to manage complex enterprise transformation initiatives.
• Strong commercial and practice-growth orientation.
• Ability to communicate effectively with senior technology and business executives.

Salary, Benefits & Career Growth

Salary

SAR 45,000–60,000 per month.

The role offers significant career growth potential for senior technology professionals seeking leadership positions in ServiceNow consulting, enterprise digital transformation, workflow automation, managed services, and technology practice management.

The position also provides opportunities to develop expertise in ServiceNow enterprise workflows, Center of Excellence management, executive consulting, presales, strategic partnerships, and large-scale transformation delivery. ServiceNow certifications and continued professional development can further support progression into senior technology consulting and digital transformation leadership roles.

Specific company benefits were not provided in the supplied job description and should be confirmed directly with the employer during the recruitment process.

Application Process

Application Process (Website)

Apply through the official recruitment process specified by the employer.

If an official job link is available, click Apply Now on the relevant job posting and complete the application according to the employer’s instructions.

HR Email for Application

Send your updated CV directly