Payment Operations Manager / Team Lead – Banking & Financial Services | Qatar

Location

Qatar (Onsite)

Job Category

• Banking & Insurance
• Finance & Accounting
• Operations & Supply Chain

Job Overview

We are seeking an experienced Payment Operations Manager / Team Lead to join our team in Qatar on a contract basis. This opportunity is ideal for professionals with extensive experience in payment operations, banking, and financial services who have a proven track record of leading high-performing teams and managing end-to-end payment operations. The role requires strong leadership, stakeholder management, and operational excellence to ensure seamless payment processing and regulatory compliance.

As a Payment Operations Manager, you will oversee daily payment operations, payment reconciliation, operational reporting, SLA management, and issue resolution while collaborating with Finance, IT, banks, vendors, and other key stakeholders. You will be responsible for driving operational efficiency, managing escalations, monitoring performance, and ensuring business continuity across payment operations.

This position offers excellent long-term career growth for professionals seeking to advance their leadership capabilities in payment operations, banking technology, financial systems, and operational governance. Candidates will benefit from exposure to enterprise payment platforms, cross-functional collaboration, and continuous professional development. Relevant certifications such as CAMS, CIMA, or CPA are considered advantageous for further career progression.

Key Responsibilities

• Lead and manage the Payment Operations team.
• Oversee end-to-end payment processing and daily operational activities.
• Manage payment reconciliation, reporting, and issue resolution.
• Coordinate with Finance, IT, Taxpayer Services, and other internal departments.
• Work closely with banks, vendors, and external stakeholders.
• Monitor SLA compliance and operational performance.
• Manage escalations and ensure timely resolution of payment-related issues.
• Prepare and present operational performance and risk reports to senior management.
• Ensure effective execution, governance, and control of day-to-day payment operations.
• Drive process improvements and operational efficiency initiatives.

Requirements & Qualifications

Education

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Banking, or a related discipline.

Experience

• 7–10 years of experience in Payment Operations, Banking, or Financial Services.
• Minimum 3–5 years of leadership experience managing payment or finance operations teams.

Technical Skills

• Strong experience in payment processing and reconciliation.
• Experience with ERP systems, financial systems, and payment platforms.
• Knowledge of SLA monitoring and operational performance management.
• Experience handling operational escalations and issue resolution.
• Strong understanding of payment operations governance and reporting.

Certifications

• CAMS, CIMA, CPA, or equivalent professional certifications are advantageous.

Soft Skills

• Excellent leadership and team management skills.
• Strong stakeholder management and cross-functional coordination.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits & Career Growth

• Opportunity to lead enterprise payment operations within the banking and financial services sector.
• Exposure to advanced payment platforms and enterprise financial systems.
• Leadership responsibilities with cross-functional and external stakeholder engagement.
• Career progression opportunities in banking operations, payment management, and financial services leadership.
• Continuous professional development through enterprise-scale operational management and industry certifications.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly

Please include the following details with your application:

• Total Experience
• Payment Operations Experience
• Team Management Experience
• Current Location
• Notice Period
• Current CTC
• Expected CTC