L2 On-Site Support Specialist Jobs in Dubai, UAE | K-12 Education Domain

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Education & Training
• Customer Service & Support

Job Overview

An urgent opportunity is available for an experienced L2 On-Site Support Specialist to join a client project in Dubai, UAE. This role is ideal for IT professionals with hands-on experience supporting applications within the K-12 Education sector. The successful candidate will provide second-level technical support, troubleshoot application issues, and ensure the smooth operation of Student Information Systems (SIS) and related technologies.

The position involves working closely with technical teams, business users, and education stakeholders to resolve incidents, optimize system performance, and maintain high service standards. This role offers valuable professional development, exposure to enterprise education technology solutions, and long-term career growth in application support and IT operations.

Key Responsibilities

• Provide Level 2 on-site technical support for enterprise applications.
• Support and troubleshoot Student Information Systems (SIS).
• Investigate, diagnose, and resolve application-related incidents.
• Perform root cause analysis and recommend permanent solutions.
• Write, optimize, and troubleshoot Microsoft SQL Server queries.
• Validate software functionality through testing and quality assurance activities.
• Manage incidents and service requests using Jira, TFS, or Azure DevOps.
• Collaborate with development and business teams to resolve technical issues.
• Maintain accurate technical documentation and support records.
• Ensure timely resolution of production issues while meeting service-level expectations.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3+ years of experience as an L2 Application Support Specialist or a similar role.
• Experience working with Student Information Systems (SIS).
• Strong expertise in Microsoft SQL Server.
• Experience writing and optimizing SQL queries.
• Strong knowledge of incident management and root cause analysis.
• Hands-on experience with application troubleshooting.
• Experience using Jira, TFS, or Azure DevOps.
• Experience in software testing and validation.
• Mandatory experience in the K-12 Education domain.
• Candidates must currently be based in the UAE.
• Notice period must be between 0–30 days.

Salary, Benefits & Career Growth

Benefits

• Opportunity to work with a leading client in the UAE education sector.
• Exposure to enterprise education technology platforms and Student Information Systems.
• Collaborative and professional working environment.
• Hands-on experience with enterprise application support and IT service management.

Career Growth

• Professional development in enterprise application support and database technologies.
• Opportunities to strengthen expertise in education technology solutions.
• Career progression into Application Support Lead, Technical Consultant, or IT Operations roles.
• Exposure to modern IT support processes and enterprise software environments.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

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