IT Support Specialist – Baghdad, Iraq

Location

Baghdad, Iraq – Onsite

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Customer Service & Support
• Administration & Office Support
• Security & Defence

Job Overview

We are seeking an experienced IT Support professional to join our team in Baghdad, Iraq. The role is responsible for providing reliable first- and second-level technical support while maintaining the organization’s IT infrastructure, end-user systems, connectivity, business applications, and IT security environment.

The successful candidate will troubleshoot hardware, software, networking, email, printer, and system-related issues while supporting Windows, Microsoft 365, Active Directory, servers, ERP/DMS applications, and IT helpdesk operations. The position also involves managing IT assets, user access, backups, disaster recovery procedures, endpoint protection, CCTV systems, and coordination with external technology vendors.

This role provides opportunities for professional development and career growth across IT operations, infrastructure support, systems administration, cybersecurity, and enterprise technology. Candidates will gain broad hands-on experience across business-critical IT systems and infrastructure.

Key Responsibilities

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, network, printer, email, and system-related issues.
• Install, configure, maintain, and support IT equipment.
• Manage user accounts, passwords, and access permissions.
• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
• Provide technical support for ERP, DMS, and other business applications.
• Manage IT support tickets and ensure timely resolution of incidents.
• Coordinate with software vendors and external IT service providers.
• Support IT security, antivirus, endpoint protection, and data protection measures.
• Maintain backup and disaster recovery procedures.
• Manage IT assets, equipment records, and software licenses.
• Support CCTV systems and physical IT infrastructure.
• Assist with server administration and infrastructure maintenance.
• Maintain documentation for IT systems, assets, procedures, and support activities.
• Identify recurring technical issues and recommend appropriate solutions.

Requirements & Qualifications

• Proven professional experience in IT Support, IT Operations, or a related technical role.
• Strong knowledge of hardware and software troubleshooting.
• Experience with Windows operating systems and Microsoft 365.
• Practical knowledge of Active Directory and user account administration.
• Strong understanding of networking, LAN/WAN, Wi-Fi, VPN, and Internet connectivity.
• Experience with server administration and IT infrastructure support.
• Knowledge of backup and disaster recovery procedures.
• Understanding of cybersecurity, antivirus, endpoint protection, and data protection.
• Experience supporting ERP/DMS or other enterprise business applications.
• Knowledge of CCTV systems and physical IT infrastructure.
• Experience with IT asset management and software licensing.
• Familiarity with IT helpdesk and ticketing systems.
• Strong troubleshooting, analytical, communication, and problem-solving skills.
• Ability to coordinate effectively with employees, vendors, and external IT service providers.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for this position.

The role offers broad professional development opportunities across IT support, infrastructure, networking, systems administration, cybersecurity, business applications, and IT asset management. Exposure to enterprise systems and vendor coordination can help strengthen technical and operational capabilities.

Candidates may develop their careers toward positions such as Senior IT Support Engineer, Systems Administrator, IT Infrastructure Engineer, Network Administrator, IT Operations Specialist, or IT Manager, depending on experience, performance, training, and professional development.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website.

HR Email for Application

Send your updated CV directly

Please mention “IT Support” in the email subject.