IT Service Level Manager | Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Finance & Accounting
• Business Development
• Operations & Supply Chain
• Banking & Insurance

Job Overview

Linnk Group is seeking an experienced IT Service Level Manager to oversee IT service performance, vendor management, IT financial management, and governance activities in Riyadh. The role is suited to professionals with 5–8+ years of experience across IT Service Management, Vendor Management, or IT Financial Governance.

The successful candidate will manage service performance across multiple vendors, monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), coordinate escalations and service reviews, and ensure compliance with IT governance frameworks and contractual requirements. The role will also involve IT budget management, forecasting, cost tracking, financial reporting, and service performance analysis.

This opportunity provides strong scope for career growth and professional development through exposure to enterprise IT governance, vendor management, financial controls, service optimization, and cross-functional stakeholder management. Experience in banking or other regulated industries will provide additional relevance to the role.

Key Responsibilities

• Manage IT service performance across multiple vendors.
• Monitor SLAs, KPIs, service quality, and vendor performance.
• Coordinate vendor escalations, service reviews, and performance discussions.
• Manage IT budgets, forecasting, cost tracking, and financial reporting.
• Monitor vendor and service costs and identify financial variances.
• Prepare management dashboards, performance reports, and analytical insights.
• Ensure compliance with IT governance frameworks and contractual requirements.
• Coordinate with IT, Finance, Procurement, and external vendors.
• Review vendor performance against contractual commitments.
• Support vendor contract and commercial management activities.
• Identify opportunities for service improvement and cost efficiency.
• Drive continuous improvement across IT service delivery processes.
• Support effective stakeholder communication and performance governance.
• Analyze service and financial data to support informed management decisions.

Requirements & Qualifications

• 5–8+ years of professional experience in IT Service Management, Vendor Management, or IT Financial Governance.
• Strong knowledge of SLA and KPI management.
• Strong understanding of IT cost management and financial governance.
• Knowledge of ITIL and/or COBIT frameworks.
• Advanced proficiency in Microsoft Excel.
• Experience with Power BI and ServiceNow is preferred.
• Experience managing vendor contracts and procurement processes.
• Strong stakeholder management and analytical skills.
• Banking or other regulated industry experience is preferred.
• Bachelor’s or Master’s degree in Finance, Business, Information Technology, or a related field.
• Fluent English is mandatory.
• Arabic language skills are an advantage.
• Strong communication, negotiation, reporting, and problem-solving capabilities.

Salary, Benefits & Career Growth

Salary and compensation details were not provided in the original job description.

The position is offered on a yearly renewable employment arrangement and provides opportunities for career progression and professional development in IT service management, vendor governance, IT financial management, and enterprise technology operations.

Professionals in this role can further strengthen their career profile through relevant certifications such as ITIL, COBIT, Service Management, Vendor Management, Financial Management, or related technology governance certifications. Specific employee benefits, training programs, and certification sponsorship were not provided in the original job description.

Application Process

Application Process (Website)

No official job application website was provided in the original job description. Candidates should submit their updated CV directly to the HR email below.

HR Email for Application

Send your updated CV directly to the provided email address