IT Officer – Queen Alia International Airport | Amman, Jordan

Location

Queen Alia International Airport, Amman, Jordan

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Administration & Office Support
• Others / Miscellaneous

Job Overview

A full-time IT Officer opportunity is available at Queen Alia International Airport in Amman, Jordan. The role is responsible for providing day-to-day IT support and maintaining reliable, secure, and efficient technology systems used by staff, instructors, and trainees.

The IT Officer will support IT hardware, software, network infrastructure, firewalls, Wi-Fi systems, audio-visual equipment, e-learning platforms, and Microsoft 365 services. The position also involves supporting Learning Management Systems, user accounts, permissions, licensing, system performance, IT documentation, cybersecurity initiatives, and technical audits.

This is a strong entry-level career opportunity for IT professionals seeking to develop practical experience in enterprise IT support, networking, cloud services, cybersecurity, Microsoft 365 administration, and IT service management. The role can support long-term career growth through hands-on training, professional development, technical upskilling, and exposure to recognized IT security and service management frameworks.

Key Responsibilities

• Provide day-to-day IT support to staff, instructors, and trainees.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Support network equipment and IT infrastructure.
• Maintain and support firewalls, Wi-Fi systems, and other network devices.
• Provide technical support for audio-visual systems used in training classrooms.
• Support e-learning platforms and related technology systems.
• Monitor system performance and troubleshoot hardware and software issues promptly.
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Manage user accounts, permissions, and licensing through the Microsoft 365 Admin Center.
• Support course management, user access, and training records through the Learning Management System (LMS).
• Help maintain the availability, reliability, security, and integrity of IT systems and data.
• Assist with implementation of IT processes, security measures, and access controls.
• Support IT practices aligned with recognized industry frameworks.
• Maintain accurate IT documentation, policies, procedures, and asset inventories.
• Support cybersecurity initiatives, system updates, maintenance activities, and IT audits.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 0–2 years of relevant IT experience.
• Good understanding of networking concepts, including LAN/WAN, TCP/IP, and VLANs.
• Familiarity with Microsoft 365 administration and cloud-based services.
• Good command of written and spoken English.
• Basic knowledge of IT Service Management (ITSM) frameworks.
• Understanding of cybersecurity practices and principles aligned with ISO/IEC 27001.
• Strong troubleshooting and analytical skills.
• Strong communication and technical documentation skills.
• Ability to work independently and prioritize tasks effectively.
• Ability to respond promptly to technical issues and support users in a professional environment.

Relevant certifications in areas such as Microsoft 365, networking, IT service management, or cybersecurity may support professional development and future career progression.

Salary, Benefits & Career Growth

Compensation

Salary information was not provided in the original job description.

Benefits and Professional Development

The position provides an opportunity to develop practical experience across IT infrastructure, networking, Microsoft 365, cloud services, cybersecurity, e-learning technologies, and IT service management.

Professional development and technical upskilling in Microsoft technologies, networking, cybersecurity, ITSM, and recognized security frameworks can strengthen long-term career opportunities.

Career Growth

The role can provide a foundation for progression into positions such as IT Support Specialist, Systems Administrator, Network Administrator, Microsoft 365 Administrator, Cybersecurity Specialist, or other IT infrastructure and technology roles, depending on experience, performance, and professional development.

Application Process

Application Process (Website)

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Employment Type: Full-Time

Location: Queen Alia International Airport – Amman, Jordan