Head of Data – Customer & Brand | Doha, Qatar

Location

Doha, Qatar

Job Category

• Information Technology (IT) & Software
• Science & Research
• Sales & Marketing
• Administration & Office Support

Job Overview

Qatar Airways is seeking an experienced and visionary Head of Data – Customer & Brand to lead the Customer & Brand data function within its Enterprise Data & Analytics Department in Doha. The role operates on behalf of the Chief Customer Officer while reporting to the VP of Enterprise Data Analytics, providing strategic leadership across customer and brand data, analytics, business intelligence, and governance.

The successful candidate will define and execute the Customer & Brand data strategy across Product Design & Development, Cabin Services, Customer Care, Contact Centers, Catering, Marketing, Brand, and Corporate Communications. The position will lead data management and governance initiatives, advanced analytics, BI dashboards, reporting solutions, KPI frameworks, and data-driven transformation designed to improve customer satisfaction, operational efficiency, cost optimization, and revenue growth.

This senior leadership opportunity offers significant career growth and professional development within a global aviation organization. The role provides exposure to enterprise data strategy, customer analytics, AI and advanced analytics, data governance, executive stakeholder management, business intelligence, and large-scale data transformation. Continued professional development and relevant data, analytics, governance, or leadership certification can further support career progression.

Key Responsibilities

• Lead the Customer & Brand data function on behalf of the Chief Customer Officer.
• Define and execute the Customer & Brand data and analytics strategy.
• Establish a unified data approach across the complete customer journey.
• Act as the primary point of accountability for Customer & Brand data across relevant business functions.
• Align customer and brand data initiatives with the organization’s overall Enterprise Data & Analytics strategy.
• Lead and develop a team of data analysts and business intelligence professionals.
• Design and implement advanced analytics and business intelligence solutions.
• Present Customer & Brand data initiatives, insights, and return on investment to the Chief Customer Officer and executive stakeholders.
• Monitor emerging data technologies, analytics tools, industry trends, and best practices.
• Drive process improvement initiatives across the Customer & Brand domain.
• Oversee advanced BI solutions designed to improve customer satisfaction and operational efficiency.
• Identify opportunities for cost optimization and new revenue streams through data analytics.
• Oversee the development of user-friendly dashboards and reporting solutions across customer journey touchpoints.
• Apply advanced data modeling and visualization techniques to monitor customer satisfaction and business performance.
• Establish the long-term vision for a single source of truth across cross-departmental Customer & Brand data.
• Implement and maintain robust data governance practices to ensure data integrity, consistency, accuracy, and reliability.
• Establish and monitor Customer & Brand KPIs and performance metrics.
• Lead performance reviews with stakeholders using KPI analysis, trends, and data-driven insights.
• Identify areas of customer dissatisfaction and drive data-based improvement initiatives.
• Ensure the accuracy, credibility, reliability, and timely updating of BI dashboards and reporting platforms.
• Oversee the continuous enhancement of BI and reporting solutions to support real-time decision-making.
• Build strong relationships with Cabin Services, Brand, Marketing, Retail, Catering, Product Development & Design, IT, and external partners.
• Ensure effective integration of BI solutions and data products into customer and brand improvement projects.
• Manage data and analytics initiatives using structured project management methodologies.
• Support the development of a data-driven culture across the assigned business portfolio.
• Perform other department duties related to the position as directed by department leadership.

Requirements & Qualifications

• Bachelor’s degree is required.
• Minimum 10 years of experience working in Data, including management-level experience.
• Proven experience leading data teams and delivering measurable business outcomes.
• Strong experience managing and leading data analysts or business intelligence professionals.
• Strong experience in Customer & Brand analytics and performance management.
• Demonstrated ability to engage with C-level executives.
• Proven ability to develop and execute strategic data roadmaps aligned with organizational objectives.
• Experience working in complex, fast-moving, customer-oriented environments.
• Strong knowledge of business intelligence, analytics, data modeling, and data visualization.
• Strong understanding of data governance, data quality, and enterprise data management.
• Excellent leadership and people-management capabilities.
• Strong analytical and strategic thinking skills.
• Excellent presentation and executive communication skills.
• Strong stakeholder management and relationship-building abilities.
• Ability to translate complex data insights into clear business recommendations.
• Experience driving data-led transformation and measurable business improvement.

Salary, Benefits & Career Growth

Salary information was not provided for this position.

• Opportunity to join Qatar Airways Group in a senior enterprise data leadership role.
• Exposure to global aviation, customer experience, and enterprise data transformation.
• Professional development across advanced analytics, business intelligence, data governance, and customer analytics.
• Opportunity to lead and develop high-performing data and analytics teams.
• Exposure to C-level executive leadership and strategic decision-making.
• Opportunity to work across multiple customer-facing business functions.
• Career growth toward senior Data, Analytics, Digital Transformation, and Technology leadership positions.
• Continuous opportunities to strengthen leadership, analytics, data strategy, governance, and business transformation expertise.
• Potential exposure to emerging AI and advanced analytics technologies supporting customer and brand initiatives.

Application Process

Application Process (Website)

Apply only through the official Qatar Airways careers application.

Click Apply Now on the official job listing and complete the online application form.

Official Application Link

Apply for Head of Data – Customer & Brand | Qatar Airways

Job Reference: 235294

Application Closing Date: 20 August 2026

No HR email was provided in the job description. Candidates should apply through the official online application.