End User Support Engineer – Healthcare IT | Dubai, UAE

Location

Dubai, United Arab Emirates (UAE)

Work Locations: Dubai and Healthcare Facilities Across the UAE

Job Category

• Information Technology (IT) & Software
• Healthcare & Medical
• Customer Service & Support

Job Overview

A leading healthcare technology environment in the UAE is hiring 20 End User Support Engineers to support IT operations across 20 hospitals and clinics, serving more than 9,000 end users. This opportunity is ideal for experienced IT support professionals who are passionate about delivering reliable technical support in a fast-paced healthcare environment.

The successful candidate will provide onsite and remote technical support for desktops, laptops, tablets, and enterprise applications while ensuring the availability and performance of critical IT systems. Working in a 24×7 healthcare environment, you will play a vital role in maintaining uninterrupted technology services that support patient care and clinical operations. This position offers excellent opportunities for career growth, professional development, and technical training within enterprise healthcare IT.

Key Responsibilities

• Deliver onsite and remote technical support for desktops, laptops, tablets, and peripheral devices.
• Troubleshoot hardware, software, Windows, macOS, LAN, Wi-Fi, and VPN connectivity issues.
• Deploy, image, configure, and maintain end-user devices.
• Install, configure, and support enterprise applications.
• Manage Active Directory user accounts, password resets, and Multi-Factor Authentication (MFA).
• Support endpoint security solutions and ensure compliance with organizational security policies.
• Maintain IT asset inventory and lifecycle records.
• Handle ITSM tickets while meeting Service Level Agreement (SLA) requirements.
• Provide technical support within a 24×7 healthcare environment.
• Document technical issues, resolutions, and support activities accurately.

Requirements & Qualifications

Education

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field is preferred.

Experience

• Minimum 3–5 years of Desktop Support or End User Support experience.
• Candidates should be available to join within 30 days.

Technical Skills

• Windows Operating Systems
• macOS
• Active Directory Administration
• TCP/IP Networking
• DNS
• DHCP
• LAN & Wi-Fi Troubleshooting
• VPN Support
• IT Service Management (ITSM) Tools
• Desktop & Laptop Support
• Microsoft Office
• Enterprise Application Support
• Endpoint Security
• Multi-Factor Authentication (MFA)
• IT Asset Management
• Device Imaging and Deployment

Hardware Experience

• Dell Devices
• HP Devices
• Lenovo Devices
• Apple Devices

Preferred Certifications

• MCSE
• MCITP
• ITIL Certification

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Team collaboration and problem-solving abilities.
• Strong organizational and documentation skills.

Salary, Benefits & Career Growth

Salary

• Salary: Up to AED 5,000 per month

Benefits

• Opportunity to work with one of the UAE’s leading healthcare IT environments.
• Exposure to enterprise-scale IT infrastructure supporting hospitals and clinics.
• Collaborative and professional work environment.
• Benefits provided according to company policy.

Career Growth

• Gain experience supporting large-scale healthcare IT operations.
• Enhance expertise in enterprise infrastructure, endpoint management, and IT service delivery.
• Opportunities for continuous professional development, technical training, and industry certifications.
• Career progression into senior IT support, systems administration, or infrastructure management roles.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website.

HR Email for Application

Send your updated CV directly 

Email Subject: End User Support Engineer – Dubai