Customer Experience & Contact Center Jobs – Multiple Positions | Dubai, UAE

Location

Dubai, United Arab Emirates

Job Category

• Customer Service & Support
• Human Resources (HR) & Recruitment
• Administration & Office Support
• Sales & Marketing
• Construction & Real Estate

Job Overview

Binghatti is hiring multiple professionals to join its Customer Experience team at its Dubai headquarters. The recruitment drive includes management, team leadership, customer support, contact center, CRM, and customer care positions for candidates with relevant experience in customer-facing and service operations.

The available positions provide opportunities for professionals with backgrounds in customer experience, contact center operations, CRM, customer service, team management, and customer support. Experience with leading real estate developers, luxury retail organizations, or premium customer service brands will be considered an advantage.

These opportunities provide professional development and career growth across customer experience, contact center management, CRM, customer care, and service operations. Candidates joining at managerial or team-leadership levels can further develop expertise in people management, customer experience strategy, operational performance, and service delivery.

Current Vacancies

• Contracts & Validation Manager
• Contact Center Manager
• Contact Center Team Leader
• Support Center Team Leader
• Support Center Executives
• Customer Care Executives – CRM
• Contact Center Maintenance Agents
• Contact Center Agents

Key Responsibilities

Responsibilities will vary according to the position and may include:

• Manage and support customer experience operations.
• Handle customer inquiries and service requests through contact center channels.
• Monitor customer interactions and ensure professional service delivery.
• Manage CRM activities and maintain accurate customer records.
• Support customer care and relationship management processes.
• Lead contact center or support center teams where applicable.
• Monitor team performance, service quality, and operational targets.
• Support customer issue resolution and escalation management.
• Coordinate with internal departments to resolve customer requirements.
• Maintain accurate customer and operational documentation.
• Follow established customer service procedures and quality standards.
• Support contract and validation processes for relevant roles.
• Contribute to continuous improvement of customer experience and contact center operations.

Requirements & Qualifications

• Relevant professional experience in customer experience, customer service, contact center operations, CRM, or support functions.
• Previous team leadership or management experience for managerial and team-leadership positions.
• Strong customer service and communication skills.
• Experience working with CRM systems and customer management processes.
• Strong problem-solving and complaint-resolution abilities.
• Good organizational and multitasking skills.
• Ability to work effectively in a customer-focused environment.
• Strong interpersonal and relationship-management skills.
• Experience with leading real estate developers is an advantage.
• Experience in luxury retail or premium customer service brands is an advantage.
• Specific qualifications and experience requirements may vary by position.

Salary, Benefits & Career Growth

Salary information was not provided for these positions.

• Opportunity to join the Customer Experience team of a major real estate organization in Dubai.
• Professional development across customer service, CRM, contact center operations, and customer experience.
• Opportunities to strengthen customer relationship and service management expertise.
• Leadership and team-management development opportunities for supervisory and managerial roles.
• Exposure to premium customer service standards and real estate customer experience.
• Career progression opportunities across customer care, contact center, CRM, and customer experience functions.
• Opportunities for continued training and skill development based on role requirements.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website to access the official application process and HR contact information.

HR Email for Application

Send your updated CV directly

Candidates should clearly mention the position they are applying for and highlight relevant customer experience, contact center, CRM, customer service, or leadership experience.