Customer Experience & Contact Center Jobs – Dubai Headquarters, UAE

Location

Dubai, United Arab Emirates

Job Category

• Customer Service & Support
• Administration & Office Support
• Operations & Supply Chain
• Real Estate

Job Overview

Binghatti is expanding its Customer Experience Team at its Dubai Headquarters and is seeking experienced professionals for multiple customer-facing and leadership positions. This is an excellent opportunity for individuals with expertise in customer service, contact center operations, customer relationship management (CRM), and team leadership who are passionate about delivering exceptional customer experiences.

Successful candidates will contribute to enhancing customer satisfaction by managing customer interactions, supporting contact center operations, ensuring service excellence, and maintaining high-quality customer engagement standards. Professionals with previous experience in leading real estate developers, luxury retail organizations, or premium customer service brands will have an added advantage. These roles provide outstanding opportunities for career growth, professional development, and continuous learning within one of the UAE’s leading real estate organizations.

Available Positions

• Contracts & Validation Manager
• Contact Center Manager
• Contact Center Team Leader
• Support Center Team Leader
• Support Center Executives
• Customer Care Executives – CRM
• Contact Center Maintenance Agents
• Contact Center Agents

Key Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Handle customer inquiries, requests, and issue resolution efficiently.
• Manage customer interactions using Customer Relationship Management (CRM) systems.
• Support daily contact center and customer support operations.
• Monitor service quality and maintain customer satisfaction standards.
• Lead, coach, and supervise customer service teams where applicable.
• Ensure compliance with company policies and customer experience standards.
• Coordinate with internal departments to resolve customer concerns.
• Maintain accurate customer records and operational documentation.
• Contribute to continuous improvement initiatives for customer experience and service delivery.

Requirements & Qualifications

Education

• Bachelor’s degree or Diploma in Business Administration, Customer Service, Hospitality, Management, or a related field is preferred.

Experience

• Experience in customer experience, customer service, contact center operations, CRM, or team leadership.
• Experience with leading real estate developers, luxury retail brands, or premium customer service organizations is an advantage.

Technical Skills

• Customer Relationship Management (CRM)
• Customer Service
• Contact Center Operations
• Customer Experience Management
• Team Leadership
• Customer Support
• Call Center Operations
• Complaint Resolution
• Service Quality Management
• Customer Engagement
• Microsoft Office
• Reporting & Documentation

Soft Skills

• Excellent communication and interpersonal skills.
• Strong customer-focused approach.
• Leadership and team management capabilities.
• Problem-solving and conflict resolution skills.
• Organizational and time management abilities.
• Ability to work in a fast-paced customer service environment.

Certifications

Professional certifications in Customer Experience (CX), Customer Service, Contact Center Operations, CRM platforms, or Team Leadership are advantageous but not mandatory.

Salary, Benefits & Career Growth

Salary & Compensation

Salary information has not been provided by the employer.

Benefits

• Opportunity to work with one of the UAE’s leading real estate developers.
• Professional and collaborative working environment.
• Exposure to premium customer experience operations.
• Opportunity to work with high-end residential and commercial projects.
• Supportive environment focused on customer satisfaction and operational excellence.

Career Growth

• Build expertise in customer experience management and contact center operations.
• Enhance professional development through leadership opportunities, technical training, and continuous learning.
• Gain valuable experience in the luxury real estate sector.
• Access long-term career progression across customer service, CRM, operations, and leadership roles.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly