Chief Digital Experience Officer – Digital Transformation & Customer Experience | Dubai, UAE

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Business Development
• Sales & Marketing
• Creative, Design & Media
• Others / Miscellaneous

Job Overview

An executive-level opportunity is available for a Chief Digital Experience Officer in Dubai, United Arab Emirates. The role will lead enterprise-wide digital experience strategy across customer journeys, digital channels, platforms, and emerging technologies, with a focus on creating seamless and high-performing digital experiences.

The Chief Digital Experience Officer will develop and execute digital experience transformation strategies, modernize customer journeys, improve digital engagement and conversion, drive personalization, and support digital innovation across the organization. The role will also establish enterprise-wide experience performance metrics to measure and continuously improve digital customer experiences.

This position is suited to an experienced digital transformation and customer experience leader seeking to influence enterprise strategy and lead large-scale digital initiatives. Exposure to digital platforms, customer experience transformation, personalization, analytics, and emerging technologies can support significant executive-level career growth and professional development.

Key Responsibilities

• Develop and lead the enterprise digital experience transformation strategy.
• Establish strategic priorities for digital customer experience initiatives.
• Lead modernization of customer journeys across digital touchpoints.
• Evaluate and improve digital channels, platforms, and customer interactions.
• Develop initiatives to improve digital engagement and conversion.
• Drive personalization strategies across digital customer experiences.
• Lead digital innovation initiatives using emerging technologies.
• Establish enterprise experience performance metrics and measurement frameworks.
• Monitor digital experience performance and identify opportunities for improvement.
• Collaborate with technology, marketing, product, customer service, and business teams.
• Align digital experience initiatives with broader organizational objectives.
• Lead transformation programs designed to improve customer satisfaction and digital adoption.
• Support the development of a customer-centric digital culture across the organization.
• Present digital experience strategies, performance insights, and transformation priorities to senior leadership.

Requirements & Qualifications

• Extensive senior leadership experience in digital experience, digital transformation, customer experience, product, or a closely related field.
• Strong understanding of enterprise digital experience strategy and transformation.
• Demonstrated experience leading customer journey modernization programs.
• Strong knowledge of digital channels, platforms, customer experience technologies, and emerging technologies.
• Proven ability to improve digital engagement, customer adoption, and conversion.
• Experience developing personalization strategies and digital innovation initiatives.
• Strong understanding of digital experience analytics and performance measurement.
• Experience establishing enterprise-level KPIs and experience performance frameworks.
• Strong strategic planning, business transformation, and problem-solving skills.
• Excellent executive communication and stakeholder management abilities.
• Ability to lead multidisciplinary teams and large-scale transformation initiatives.
• Relevant professional certifications in digital transformation, customer experience, product management, analytics, or executive leadership can support continued professional development.

Salary, Benefits & Career Growth

Salary and Compensation

Salary: AED 800,000 – AED 1,200,000 + Bonus

The compensation range is based on the original job announcement.

Benefits and Professional Development

Specific additional employment benefits were not provided in the original vacancy announcement. The role offers executive-level exposure to enterprise digital transformation, customer journey modernization, digital platforms, personalization, digital innovation, and experience performance management.

Professional development through digital transformation programs, customer experience certifications, analytics training, emerging technology education, and executive leadership development can further strengthen strategic capabilities.

Career Growth

This position offers an opportunity to lead enterprise-wide digital experience transformation and influence strategic customer and technology initiatives. Depending on organizational structure and performance, the role can provide a pathway toward broader executive leadership positions across digital transformation, customer experience, product, technology, or enterprise strategy.

Application Process

Application Process (Website)

Apply only through the official job link.

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HR Email for Application

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