Call Center Customer Service Representative – Riyadh | Immediate Joining

Location

Riyadh, Saudi Arabia

Job Category

• Customer Service & Support
• Administration & Office Support
• Operations & Supply Chain

Job Overview

X-SHIFT is seeking experienced Call Center Customer Service Employees to join its call center project in Riyadh. This opportunity is suitable for customer service professionals with previous call center experience who can communicate effectively with customers and provide professional support in a structured service environment.

The role is based at the Rafed Al-Murooj District Office in Riyadh and requires candidates to work 8 hours per day, Sunday through Thursday, with fixed weekends. Immediate availability and the ability to join directly are required.

This position provides an opportunity for professionals to develop their customer service, communication, call center operations, and customer relationship skills. Candidates applying for supervisory positions should additionally have relevant supervisory experience.

Key Responsibilities

• Handle customer inquiries and provide professional customer service.
• Respond to customer requests, questions, and concerns efficiently.
• Maintain professional communication with customers across service interactions.
• Follow established call center procedures and service standards.
• Accurately record and manage customer-related information.
• Support the smooth operation of the call center project.
• Escalate complex customer issues when required.
• Maintain a professional approach while dealing with customers.
• For supervisory positions, oversee customer service activities and support team performance.

Requirements & Qualifications

• Previous experience in call centers and customer service.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Ability to deal with customers professionally and effectively.
• Strong problem-solving and communication abilities.
• Ability to work 8 hours per day, Sunday through Thursday.
• Candidates must be available for immediate direct joining.
• Supervisory experience is required for candidates applying for the supervisor position.
• Ability to work onsite in Riyadh.

Salary, Benefits & Career Growth

Salary

50,000 after deducting insurance contributions, as stated in the provided vacancy information.

Benefits & Career Growth

• Immediate onsite employment opportunity in Riyadh.
• Opportunity to gain experience in professional call center and customer service operations.
• Practical exposure to customer relationship management and service processes.
• Career development opportunities within customer service and call center operations.
• Supervisory career progression may be available for candidates with relevant leadership experience.
• Professional development through practical customer service and communication experience.

Application Process

Application Process (Website)

Apply only through the official Recrenza job link.

Click Apply Now on the website to access the official application instructions.

HR Email for Application

Send your updated CV directly

Please mention Call Center Customer Service – Riyadh in the email subject line.