Application Support Specialist – Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Engineering & Technical

Job Overview

Nextwo is seeking an Application Support Specialist to support application performance, technical troubleshooting, user assistance, testing, and continuous application improvement in Riyadh, Saudi Arabia. The role is suitable for professionals with 2–5 years of experience in Application Support, Application Management, Production Support, or a related technical field.

The successful candidate will monitor application performance, investigate technical issues, support application users, conduct testing, analyze application metrics, and identify opportunities to improve system performance and reliability. The position also involves maintaining technical documentation and applying effective application support and troubleshooting practices.

This opportunity provides strong career growth potential within application support, production operations, application management, and enterprise technology. Professional development through application monitoring, testing, data analysis, IT service management, and relevant technical certifications can further support long-term career progression.

Key Responsibilities

• Monitor application performance and investigate technical issues.
• Provide timely technical support and assistance to application users.
• Troubleshoot application-related incidents and identify appropriate resolutions.
• Analyze application metrics and performance data to identify improvement opportunities.
• Conduct application testing to verify functionality, compatibility, and reliability.
• Implement application improvements based on user feedback and performance analysis.
• Maintain application support, troubleshooting, and technical documentation.
• Collaborate with technical and business teams to resolve application issues.
• Track recurring application problems and contribute to continuous improvement initiatives.
• Stay informed about application support trends, technologies, and industry best practices.
• Support application availability, reliability, and operational performance.

Requirements & Qualifications

• 2–5 years of professional experience in Application Support, Application Management, Production Support, or a related field.
• Strong technical troubleshooting and problem-solving skills.
• Experience with application monitoring and performance analysis.
• Experience with application testing and troubleshooting methodologies.
• Strong analytical and data-analysis capabilities.
• Good communication and interpersonal skills.
• Ability to manage multiple support requests and priorities effectively.
• Strong user-support and customer-service orientation.
• Familiarity with CRM systems is an advantage.
• Experience with application support tools and analytics platforms is a plus.
• Relevant degree or technical qualification in Information Technology, Computer Science, Software Engineering, or a related discipline is preferred.
• Relevant application support, ITIL, cloud, or technical certification is an advantage.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for this position.

The role provides an opportunity to strengthen expertise in application support, production support, application monitoring, testing, performance optimization, and technical troubleshooting. Career progression may include advancement into Senior Application Support Specialist, Application Support Lead, Application Manager, Production Support Lead, or IT Operations roles.

Professional development through application monitoring training, ITIL certification, cloud technologies, analytics, application management, and technical support programs can further support long-term career growth.

Application Process

Application Process (Website)

Apply through the official job listing.

Click Apply Now on the job listing and complete the application process as instructed.

Official Job Link:
Apply for Application Support Specialist – Riyadh

HR Email for Application

An HR email address was not provided in the job description. Candidates should apply through the official LinkedIn job listing.