Company: Visionary Edge Solutions Pvt. Ltd.
Location: Vijay Nagar, Indore, Madhya Pradesh, India
Job Category: Customer Service & Support, Operations & Supply Chain, Banking & Insurance
Employment Type: Full-Time
Experience Required: 1–4 Years
Education: Bachelor’s Degree in Any Discipline
Industry: Insurance Operations – UAE Market
Joining: Immediate Joiners Preferred
Interview Type: Walk-In Drive
Job Overview
Visionary Edge Solutions Pvt. Ltd. is hiring a Sales Quality Executive / Sales Quality Analyst for its UAE Insurance Operations team in Indore, Madhya Pradesh. The company is seeking a detail-oriented quality assurance professional with experience in operational audits, compliance monitoring, performance reporting, and service quality improvement.
The successful candidate will be responsible for auditing customer interactions across support, claims, and underwriting processes, validating service-level agreement (SLA) reports, and ensuring the accuracy of operational data before submission to UAE clients.
This position requires strong analytical skills, proficiency in Microsoft Excel, excellent English communication, and the ability to collaborate with team leaders to improve service quality and operational performance.
Key Responsibilities
Audit customer calls, emails, and chat interactions across support, claims, and underwriting operations.
Evaluate customer interactions for compliance, communication quality, and soft skills.
Review daily and weekly operational reports for accuracy.
Validate SLA dashboards and performance reports before delivery to UAE clients.
Conduct one-on-one coaching sessions with agents to improve service quality.
Identify performance gaps and recommend corrective actions.
Perform Root Cause Analysis (RCA) in coordination with team leaders.
Support initiatives to reduce Turnaround Time (TAT).
Monitor quality standards and contribute to continuous process improvement.
Collaborate with operations teams to maintain consistent service quality.
Requirements & Qualifications
Education
– Bachelor’s degree in any discipline.
Experience
1–4 years of professional experience in Operations Quality Assurance.
Experience in Health Insurance or Motor Insurance quality assurance is preferred.
Familiarity with insurance support, claims, or underwriting processes is advantageous.
Technical Skills
Strong proficiency in Microsoft Excel.
Knowledge of SLA tracking and performance reporting.
Experience conducting Root Cause Analysis.
Ability to audit calls, emails, and chats.
Understanding of operational quality standards and compliance requirements.
Professional Skills
Excellent English communication skills.
Strong analytical and problem-solving abilities.
High attention to detail and accuracy.
Ability to provide constructive feedback and coach employees.
Effective coordination with team leaders and operational stakeholders.
Ability to work in a collaborative, performance-focused environment.
Benefits & Career Growth
Opportunity to work directly with international UAE clients.
Exposure to insurance operations and quality assurance processes.
Opportunity to contribute to quality benchmarks and service improvements.
Collaborative working environment in Indore.
Walk-In Interview Details
Interview Dates: 14–16 November 2026
Interview Time: 2:00 PM – 4:00 PM
Venue: Office No. 609, Krishna Business Centre, Near Medanta Hospital, Indore – 451020, Madhya Pradesh, India
Important Instructions: Candidates attending the walk-in interview should carry a hard copy of their updated CV or resume and arrive on time.
Application Process
Interested candidates can apply through either of the following methods:
Email:
To apply for this job email your details to hr@visionaryedgesolutions.com