Multiple IT & Operations Roles – Riyadh, Saudi Arabia | X-Shift New Project

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Operations & Supply Chain
• Customer Service & Support
• Education & Training
• Administration & Office Support

Job Overview

X-Shift is expanding its operations in Riyadh, Saudi Arabia, and is hiring qualified professionals for a new project covering multiple IT, technical support, monitoring, quality, incident management, and operations roles. The recruitment campaign includes 12 listed positions across different levels of technical and operational responsibility.

The available opportunities range from senior project and operations management to monitoring and control systems, proactive monitoring, quality and training, technical support, and incident and request management. Candidates should have relevant academic qualifications and professional experience aligned with their selected position.

These opportunities provide scope for career growth and professional development across IT operations, technical support, service monitoring, quality management, incident management, project operations, and digital service environments. Candidates can further develop expertise in service-level management, KPI management, monitoring platforms, technical support, quality evaluation, and operational leadership.

Open Positions & Experience Requirements

Key Responsibilities

Responsibilities will vary according to the selected position and may include:

• Lead IT and operational activities within assigned project functions.
• Manage project and operational teams and day-to-day service delivery.
• Monitor technology environments and identify potential service issues.
• Manage proactive monitoring activities and operational performance.
• Work with monitoring and observability platforms such as AppDynamics, Site24x7, Dynatrace, Splunk, and ManageEngine, where applicable.
• Monitor and manage service-level agreements (SLAs) and key performance indicators (KPIs).
• Provide technical support and resolve technical service issues.
• Manage incidents and service requests according to established processes.
• Lead technical support, monitoring, quality, or incident-management teams where applicable.
• Conduct quality supervision and service evaluations.
• Prepare reports and support operational performance reviews.
• Deliver or coordinate technical and service-related training.
• Support continuous improvement of digital and technical services.
• Coordinate with relevant stakeholders to maintain service quality and operational performance.

Requirements & Qualifications

Management & Senior Technical Roles

For applicable management and senior technical positions:

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
• Relevant professional experience based on the selected position.
• Expertise in applicable monitoring and technology platforms.
• Knowledge of SLA and KPI management.
• Strong leadership and communication skills for team-lead and management positions.

Support & Operational Roles

For Technical Support and Incident & Request positions:

• Diploma or Bachelor’s degree in Information Technology, Networking, Technical Support, or a related field.
• Relevant professional experience based on the selected position.
• Strong technical support and troubleshooting capabilities.
• Ability to work within structured service and operational processes.

Quality & Training Roles

For Quality Team Leader and Quality / Reports / Training Specialist positions:

• University degree.
• Experience in digital-service quality supervision and evaluation.
• Relevant experience in quality management, reporting, training, or service evaluation.
• COPC exposure is preferred for the Quality Team Leader position.

Salary, Benefits & Career Growth

Salary information has not been provided by the employer.

The recruitment campaign provides opportunities for career progression and professional development across IT operations, technical support, monitoring and control systems, service quality, incident management, project management, and operational leadership.

Depending on the selected position, candidates can develop expertise in enterprise monitoring platforms, SLA and KPI management, technical support, service management, quality evaluation, reporting, training, and IT operations. Relevant technical training and professional certifications may further support long-term career development.

Application Process

Application Process:

Candidates should select the position that best matches their experience and qualifications and send their updated CV directly to the recruitment email below.

Email Subject:
Use the specific position title, for example: Project Manager

HR Email for Application

Send your updated CV directly

Subject: [Position Title]