IT Service Level Manager – ITSM, SLA & IT Governance | Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Operations & Supply Chain
• Business Development
• Banking & Insurance

Job Overview

Linnk Group is seeking an experienced IT Service Level Manager to oversee service management, service-level performance, vendor relationships, and IT governance in Riyadh. The role is suited to professionals with strong experience in IT Service Management (ITSM), SLA/KPI management, vendor management, IT financial management, and IT governance frameworks.

The successful candidate will contribute to improving IT service performance, monitoring service-level commitments, managing vendors, and supporting effective governance across technology operations. Experience with ITIL, COBIT, ServiceNow, Power BI, and Excel will support effective service reporting, performance analysis, and operational decision-making.

This position provides opportunities for career growth and professional development through exposure to IT governance, service management, financial management, vendor operations, and regulated-industry environments. Relevant ITIL, COBIT, Service Management, ServiceNow, and IT governance certifications and training can further support professional progression.

Key Responsibilities

• Manage IT Service Management processes and service-level performance.
• Define, monitor, and report against SLA and KPI commitments.
• Track service performance and identify areas requiring improvement.
• Coordinate with internal stakeholders to maintain agreed service standards.
• Manage relationships and performance expectations with IT vendors.
• Monitor vendor service delivery and contractual performance.
• Support IT financial management and technology-related cost monitoring.
• Develop and maintain IT service performance reports and dashboards.
• Use Power BI, ServiceNow, and Excel for service reporting and analysis.
• Support IT governance activities and compliance requirements.
• Apply ITIL and COBIT principles to IT service management and governance.
• Analyze service trends and provide recommendations for continuous improvement.
• Facilitate communication between IT teams, business stakeholders, and service providers.
• Support effective service management processes across the organization.

Requirements & Qualifications

• 5–8+ years of relevant professional experience in IT Service Management or a related field.
• Strong experience in IT Service Management (ITSM).
• Proven expertise in SLA and KPI management.
• Experience managing IT vendors and service providers.
• Knowledge of IT Financial Management.
• Strong understanding of IT Governance.
• Knowledge of ITIL and COBIT frameworks.
• Experience with Power BI, ServiceNow, and Excel.
• Strong analytical and reporting skills.
• Excellent communication and stakeholder-management abilities.
• Ability to manage service performance and continuous improvement initiatives.
• Experience in banking or another regulated industry is preferred.
• Relevant ITSM, ITIL, COBIT, ServiceNow, or governance certifications are advantageous.

Salary, Benefits & Career Growth

Salary details have not been provided for this position.

The role is offered on a full-time, yearly renewable basis and provides opportunities for career progression through exposure to IT service management, governance, SLA performance, vendor management, and regulated-industry technology operations.

Professional development can be supported through relevant ITIL, COBIT, ServiceNow, IT governance, and service management training and certifications, helping professionals strengthen their long-term career prospects in enterprise IT operations.

Application Process

Application Process (Website):

Apply through the official job link, where available.

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Employment Type: Full-time | Yearly Renewable
Experience: 5–8+ Years
Preferred Background: Banking or regulated industries