Technical Support Specialist | Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Customer Service & Support

Job Overview

SmartLink Company, part of the Gulf Group for Training and Education, is seeking a Technical Support Specialist to join its team in Riyadh, Saudi Arabia. This opportunity is open to both male and female candidates and is suitable for IT professionals holding a Diploma or Bachelor’s degree who have relevant technical support knowledge.

The role provides an opportunity to support users and technical operations while applying IT knowledge in a professional business environment. Candidates with ITIL Foundation and CCNA certifications, or equivalent qualifications, are preferred, providing an opportunity to apply recognized IT service management and networking knowledge in practical workplace situations.

This position offers potential career growth for IT professionals seeking to develop their technical support expertise. Continued professional development, technical training, and industry-recognized certifications can help candidates progress toward more advanced IT support, networking, infrastructure, or service management positions.

Key Responsibilities

• Provide technical support to users and assist with IT-related issues.
• Diagnose and troubleshoot hardware, software, connectivity, and technical problems.
• Respond to technical support requests and resolve issues within appropriate timeframes.
• Apply IT service management principles when handling support activities.
• Assist with network and connectivity-related troubleshooting where required.
• Maintain accurate records of technical issues and resolutions.
• Escalate complex technical issues to the appropriate technical teams.
• Follow established IT procedures, service standards, and security requirements.
• Maintain professional communication with users and internal teams.
• Continuously develop technical knowledge through training and professional development.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Information Technology or a related field.
• ITIL Foundation and CCNA certification, or equivalent, is preferred.
• Good command of the English language.
• Strong technical troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work effectively in a professional technical support environment.
• Strong willingness to learn and develop IT support capabilities.

Salary, Benefits & Career Growth

Salary: SAR 7,200

Additional benefits and working arrangements mentioned for the position include:

• Two days of rest.
• Professional IT work environment.
• Opportunity to develop technical support expertise.
• Potential professional development through practical IT experience and training.
• Opportunity to strengthen IT service management and networking skills.

Application Process

Application Process (Website)

Apply by submitting your updated CV through the designated recruitment email.

Applicants should clearly mention “Technical Support” in the email subject line.

HR Email for Application

Send your updated CV directly

Email Subject: Technical Support