IT Support Specialist – Khobar, Saudi Arabia

Location

Khobar, Eastern Province, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Engineering & Technical

Job Overview

We are seeking an IT Support professional to provide technical assistance and user support in Khobar, Saudi Arabia. This opportunity is open to Saudi nationals with an IT Diploma or a qualification in a related field and requires immediate availability to join.

The successful candidate will support day-to-day IT operations, assist users with technical issues, and contribute to maintaining effective technology services within the organization. The role operates on a rotational shift schedule of 8 hours per day, with five working days and two days off per week.

This position offers opportunities for career growth in IT support, technical operations, infrastructure, and service management. Professional development through IT support training, networking certifications, IT service-management training, and relevant technical certifications can further support long-term career progression.

Key Responsibilities

• Provide first-level technical support to users and employees.
• Diagnose and troubleshoot common hardware, software, and IT-related issues.
• Respond to technical support requests and resolve incidents within established procedures.
• Assist users with system, application, connectivity, and basic network-related issues.
• Escalate complex technical problems to appropriate IT teams when required.
• Maintain accurate records of support requests and technical incidents.
• Follow established IT support and service-management procedures.
• Assist with routine IT operations and technical maintenance activities.
• Communicate clearly with users regarding technical issues and resolution progress.
• Support a professional and reliable IT service environment.

Requirements & Qualifications

• Saudi nationality is required.
• IT Diploma degree or qualification in a related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both spoken and written.
• Strong problem-solving and analytical abilities.
• Ability to communicate effectively with users and technical teams.
• Immediate availability to join.
• Ability to work rotational shifts.
• Relevant IT support, networking, or service-management certification is an advantage.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for this position.

The role provides an opportunity to build practical experience in IT support, technical troubleshooting, user assistance, and IT operations. Career progression may include advancement into Senior IT Support, Desktop Support, System Administration, Network Support, or IT Service Management roles.

Professional development through IT support training, networking programs, ITIL certification, cybersecurity fundamentals, and other relevant technical certifications can further support long-term career growth.

Application Process

Application Process (Website)

Apply only through the official job listing.

Click Apply Now on the website and follow the application instructions provided for this vacancy.

HR Email for Application

Send your updated CV directly

Subject: IT Support