Voice NOC L1 Engineer / Voice Network Monitoring Engineer – Doha, Qatar

Location

Doha, Qatar

Job Category

• Telecommunications
• Information Technology (IT) & Software
• Engineering & Technical
• Operations & Supply Chain

Job Overview

We are seeking a Voice NOC L1 Engineer / Voice Network Monitoring Engineer to support voice network operations in Doha, Qatar. The role is open to candidates of any nationality and focuses on monitoring voice network services, managing incidents, performing first-level troubleshooting, and maintaining service-level performance.

The successful candidate will monitor Voice Network alarms, SIP trunks, PRI/E1, SBCs, Voice Gateways, and call-quality issues. The position requires a solid foundation in VoIP, SIP, RTP, TDM, IP Telephony, TCP/IP networking, routing, switching, and Quality of Service, along with the ability to coordinate effectively with L2, Voice Core, OEM, carrier, and internal technical teams.

This opportunity provides career growth within telecommunications, voice networking, NOC operations, and network engineering. Professional development through VoIP and networking training, vendor certifications, IT service-management certification, and advanced voice-core or IMS technologies can further support long-term career progression.

Key Responsibilities

• Monitor voice network alarms, SIP trunks, PRI/E1, SBCs, Voice Gateways, and call-quality indicators.
• Perform L1 troubleshooting for call failures, registration issues, connectivity problems, latency, jitter, and packet loss.
• Monitor voice services and identify potential service-impacting incidents.
• Log, update, classify, and manage incidents using ServiceNow, Remedy, or similar platforms.
• Classify incidents according to P1, P2, and P3 priority levels.
• Escalate incidents to L2, Voice Core, OEM, or carrier teams within defined procedures.
• Track incidents to support SLA and MTTR requirements.
• Coordinate with internal technical teams during service-impacting incidents.
• Participate in support bridge calls during major incidents and outages.
• Perform basic CLI and log analysis to support first-level troubleshooting.
• Monitor NMS/EMS systems and investigate network alarms.
• Prepare incident, outage, shift-handover, and operational reports.
• Maintain accurate technical documentation and incident records.
• Follow established NOC procedures, escalation matrices, and service-management processes.

Requirements & Qualifications

• Nationality: Open to all nationalities.
• Basic knowledge of VoIP, SIP, RTP, PRI/E1, TDM, and IP Telephony.
• Understanding of TCP/IP networking.
• Knowledge of routing, switching, and Quality of Service (QoS).
• Awareness of Softswitch and IMS technologies.
• Exposure to NMS/EMS monitoring platforms.
• Experience or familiarity with ServiceNow, Remedy, or similar incident-management systems.
• Basic CLI and log-analysis skills.
• Understanding of incident prioritization and escalation procedures.
• Ability to work effectively in a Network Operations Center environment.
• Strong analytical and problem-solving skills.
• Good communication and coordination abilities.
• Ability to work under time-sensitive operational conditions.
• Relevant telecommunications, networking, IT, or engineering qualification is preferred.
• Relevant networking, VoIP, ITIL, or telecommunications certification is an advantage.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for this position.

The role provides practical exposure to voice network monitoring, VoIP technologies, SIP, network operations, incident management, and telecommunications infrastructure. Career progression may include advancement into Voice NOC L2 Engineer, Voice Network Engineer, Voice Core Engineer, NOC Specialist, or Telecommunications Engineer positions.

Professional development through VoIP, SIP, networking, ITIL, IMS, Softswitch, and vendor-specific training or certification can further support long-term career growth.

Application Process

Application Process (Website)

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