System Administrator & Technical Support Specialist – Dubai, UAE | 4–6+ Years Experience

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support
• Telecommunications

Job Overview

We are seeking an experienced System Administrator and Technical Support Specialist to join a professional technology team in Dubai, United Arab Emirates. This opportunity is suitable for IT professionals with 4–6+ years of experience in system administration, technical support, Microsoft 365 administration, Azure administration, and enterprise IT service management.

The successful candidate will be responsible for administering Microsoft 365 and Azure environments, supporting Windows Server and Active Directory infrastructure, managing identity and access requirements, and providing technical support to users and business teams. The role also requires practical experience with ITSM platforms such as Jira Service Management and a strong understanding of networking fundamentals.

This position offers opportunities for career growth across systems administration, cloud infrastructure, identity management, IT service management, and technical support. Professionals can further strengthen their careers through Microsoft, Azure, identity management, Atlassian, and ITIL certifications, technical training, and continuous professional development.

Key Responsibilities

• Administer Microsoft 365 environments, including Exchange Online, Microsoft Teams, SharePoint, and Entra ID.
• Manage and support Azure cloud environments and infrastructure.
• Support Azure IaaS, networking, identity, and role-based access control requirements.
• Administer Windows Server environments and Active Directory services.
• Provide technical support and troubleshoot system, infrastructure, and user-related issues.
• Manage identity and access requirements across Microsoft cloud environments.
• Support user accounts, permissions, access controls, and security requirements.
• Work with Jira Service Management or equivalent ITSM platforms.
• Manage and resolve IT service requests and technical incidents.
• Apply ITIL-based service management practices where applicable.
• Troubleshoot networking and connectivity issues.
• Monitor system performance and support infrastructure availability.
• Maintain technical documentation and IT administration records.
• Collaborate with internal IT teams and business stakeholders.
• Support continuous improvement of IT infrastructure, systems, and support processes.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4–6+ years of professional experience in system administration and technical support.
• Hands-on experience administering Microsoft 365.
• Experience with Exchange Online, Microsoft Teams, SharePoint, and Entra ID.
• Hands-on experience with Azure administration.
• Knowledge of Azure IaaS, networking, identity, and RBAC.
• Experience with Jira Service Management or an equivalent ITSM platform.
• Strong knowledge of Windows Server and Active Directory.
• Strong understanding of networking fundamentals.
• Working knowledge of ITIL practices.
• ITIL 4 Foundation certification is preferred.
• Strong troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Bilingual English and Arabic skills are preferred.
• Ability to join within a 15–30 day notice period is required.

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Atlassian / Jira Service Management Certification
• ITIL 4 Foundation

Salary, Benefits & Career Growth

Benefits

The job announcement does not specify salary or additional employee benefits. Candidates should confirm the complete compensation package, benefits, allowances, and employment conditions directly with the employer during the recruitment process.

Career Growth

This role provides opportunities to develop expertise across Microsoft 365 administration, Azure cloud infrastructure, identity and access management, Windows Server, Active Directory, ITSM, and enterprise technical support.

Professionals can progress toward senior system administration, cloud administration, infrastructure engineering, identity and access management, IT service management, or technical leadership positions.

Training & Professional Development

The role supports professional development through hands-on exposure to Microsoft cloud technologies, Azure infrastructure, Microsoft 365, Entra ID, ITSM platforms, and ITIL service management. Relevant Microsoft, Azure, Atlassian, and ITIL certifications can further enhance technical expertise and career progression.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the Recrenza website to access the official application instructions and HR contact details.

Notice Period: Candidates must be available to join within 15–30 days.

HR Email for Application

Send your updated CV directly

Please mention System Administrator & Technical Support Specialist in the email subject line.