Hospitality Professionals – Front Desk Agent, Guest Relations Agent & Telephone Operator | Qatar

Location

Qatar

Job Category

• Hospitality & Tourism
• Customer Service & Support
• Administration & Office Support

Job Overview

THE OQ is seeking motivated and customer-focused professionals to join its hospitality team in Qatar. Multiple opportunities are available across front office, guest relations, and telephone operations for candidates interested in developing their careers within the hospitality industry.

These positions involve direct guest interaction and require strong communication, customer service, organization, and problem-solving skills. Successful candidates will contribute to delivering professional guest experiences while supporting the smooth day-to-day operation of the hospitality team.

The roles provide opportunities for career growth, professional development, hospitality training, and customer-service skill development within a professional hospitality environment.

Available Positions

1. Front Desk Agent

Responsible for supporting front-office operations, assisting guests, handling enquiries, and maintaining a professional guest experience.

2. Guest Relations Agent

Responsible for assisting guests, addressing enquiries and requests, maintaining positive guest relationships, and supporting overall guest satisfaction.

3. Telephone Operator

Responsible for handling telephone communications, directing calls appropriately, assisting guests with enquiries, and maintaining professional communication standards.

Key Responsibilities

• Provide professional and courteous service to guests.
• Handle guest enquiries, requests, and communications efficiently.
• Support front-office and guest-relations operations.
• Maintain accurate and professional communication with guests and internal teams.
• Respond to telephone calls and direct enquiries to the appropriate departments.
• Resolve routine guest concerns or escalate issues when required.
• Maintain high standards of customer service and professionalism.
• Work collaboratively with colleagues across hospitality operations.
• Follow established company procedures and service standards.

Requirements & Qualifications

• Customer-focused attitude and professional approach.
• Strong verbal and written communication skills.
• Good interpersonal and relationship-management abilities.
• Ability to work effectively as part of a hospitality team.
• Strong organization and time-management skills.
• Ability to handle guest enquiries professionally.
• Good problem-solving and customer-service skills.
• Previous hospitality, front-office, guest-relations, or customer-service experience may be advantageous.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided by the employer.

The available positions offer opportunities to develop professional experience in hospitality, guest relations, front-office operations, telephone services, and customer service. Employees may gain valuable practical experience through workplace training and professional development while building skills that can support long-term career progression in the hospitality industry.

Application Process

Application Process (Website):

Apply only through the official job link on the Recrenza website.

1. Click Apply Now on the website.
2. Select the position you are applying for.
3. Review the application instructions.
4. Send your updated CV to the official HR email.
5. Mention the position title in the email subject.

HR Email for Application

Send your updated CV

Subject: Mention the position you are applying for.