IT Operations Support – Core Banking & Infrastructure | UAE

Location

United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Banking & Insurance
• Customer Service & Support
• Operations & Supply Chain

Job Overview

Nair Systems is seeking an experienced IT Operations Support professional with 3–5 years of experience to support core banking systems, IT infrastructure, networks, end-user environments, and production operations in the UAE. This is a project-based opportunity with an expected duration of 6 months to 1 year and requires immediate availability.

The successful candidate will provide Level 1 and Level 2 technical support across banking applications, Windows Server, Active Directory, Microsoft 365, Microsoft Azure, Microsoft Intune, networking, data center infrastructure, and disaster recovery environments. Strong knowledge of FCUBS is mandatory, while experience with T24, Way4, DCMS, and UAECB applications will be highly relevant.

This role provides professional development and career growth opportunities across banking technology, IT infrastructure, production support, networking, cloud technologies, and business continuity. The position will also provide exposure to enterprise IT operations, incident management, vendor coordination, security and access management, and production environments within the banking sector.

Key Responsibilities

• Provide Level 1 and Level 2 IT operations and end-user support.
• Support core banking systems, with FCUBS experience being mandatory.
• Provide operational support for T24, Way4, DCMS, and UAECB applications where applicable.
• Support banking operations including EOD/SOD processes, payments, and operational workflows.
• Administer and troubleshoot Windows Server environments.
• Manage Active Directory accounts, permissions, and access requirements.
• Support Microsoft 365 administration and user services.
• Provide operational support for Microsoft Azure environments.
• Manage and support Microsoft Intune environments and endpoint services.
• Troubleshoot routers, switches, LAN/WAN connectivity, MPLS, and VPN environments.
• Support data center and disaster recovery infrastructure.
• Monitor infrastructure health and resolve technical issues.
• Perform network troubleshooting and infrastructure support.
• Manage incidents and troubleshoot recurring or complex technical problems.
• Coordinate with technology vendors for incident resolution and technical support.
• Manage user accounts, permissions, and access requests.
• Monitor server health and coordinate patch management activities.
• Support ATM, POS, and card-related technology operations.
• Provide basic administration and troubleshooting for Cisco IP Telephony.
• Support Business Continuity and Disaster Recovery activities.
• Maintain IT asset records and support IT asset management processes.
• Prepare technical documentation, operational reports, and incident records.
• Provide on-call and after-hours production support when required.
• Follow established IT operations, security, and business continuity procedures.

Requirements & Qualifications

• 3–5 years of experience in IT Operations Support, Infrastructure Support, Banking IT, or a related technical environment.
• Strong experience supporting core banking systems.
• FCUBS experience is mandatory.
• Knowledge of T24, Way4, DCMS, and UAECB applications is an advantage.
• Understanding of banking operations, including EOD/SOD and payment processes.
• Hands-on Windows Server administration experience.
• Strong Active Directory knowledge.
• Experience with Microsoft 365.
• Working knowledge of Microsoft Azure.
• Experience with Microsoft Intune.
• Strong networking fundamentals covering routers, switches, LAN/WAN, MPLS, and VPN.
• Experience supporting data center and disaster recovery environments.
• Strong infrastructure troubleshooting skills.
• Experience with incident and problem management.
• Vendor coordination and technical escalation experience.
• Experience with user and access management.
• Knowledge of server monitoring and patch management.
• Exposure to ATM, POS, and card operations support.
• Basic Cisco IP Telephony administration knowledge.
• Understanding of Business Continuity and Disaster Recovery processes.
• IT asset management and technical documentation experience.
• Strong communication and troubleshooting skills.
• Willingness to provide on-call and after-hours production support.
• Immediate availability is required.

Benefits & Career Growth

• Opportunity to work on enterprise IT operations within the banking technology sector.
• Exposure to core banking systems and banking operational processes.
• Professional development across infrastructure, networking, Microsoft technologies, and cloud operations.
• Hands-on experience with Windows Server, Active Directory, Microsoft 365, Azure, and Intune.
• Exposure to data center, disaster recovery, business continuity, and production support environments.
• Opportunity to strengthen incident management, problem troubleshooting, vendor coordination, and technical support skills.
• Career development opportunities across IT Operations, Infrastructure Support, Banking Technology, and Production Support.
• Project duration of 6 months to 1 year, subject to organizational requirements.
• Immediate joining opportunity for suitable candidates.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website to access the official application process and HR contact information.

HR Email for Application

Send your updated CV directly

Candidates should clearly highlight their FCUBS experience, banking IT operations background, infrastructure skills, and availability for immediate joining.