Call Center Agent Jobs in Amman, Jordan | Telecommunications Industry

Location

Amman, Jordan

Job Category

• Customer Service & Support
• Telecommunications

Job Overview

A leading telecommunications company is hiring Call Center Agents to join its customer service team in Amman, Jordan. This opportunity is ideal for enthusiastic, customer-focused professionals who are passionate about delivering excellent customer experiences while working in a dynamic and fast-paced telecommunications environment.

The successful candidates will handle customer inquiries, provide accurate information, resolve service-related issues, and maintain high standards of customer satisfaction. This role offers excellent career growth within the telecommunications sector, along with opportunities for professional development, customer service training, and long-term career advancement.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate product and service information.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Record customer interactions accurately in internal systems.
• Escalate complex issues to the appropriate departments when required.
• Maintain service quality standards and meet performance targets.
• Follow company policies, communication guidelines, and operational procedures.
• Collaborate with team members to improve customer experience.
• Support continuous service improvement initiatives.

Requirements & Qualifications

Education

• High school diploma, diploma, or bachelor’s degree is preferred.

Experience

• Previous call center experience is considered an advantage but is not mandatory.

Skills

• Good communication skills in Arabic and English.
• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Excellent listening and problem-solving abilities.
• Ability to work effectively within a team.
• Basic computer proficiency and familiarity with customer service systems.

Salary, Benefits & Career Growth

Salary

• Salary: Negotiable

Benefits

• Opportunity to work in the telecommunications industry.
• Supportive and collaborative work environment.
• Customer service training and onboarding support.
• Exposure to professional customer engagement practices.

Career Growth

• Opportunities for career progression within customer service and telecommunications operations.
• Continuous professional development through customer service and communication training.
• Build valuable experience in customer relationship management and service excellence.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website.

HR Email for Application

Send your updated CV directly