IT End User Support Specialist (Banking Domain) – Immediate Hiring | UAE

Location

UAE

Job Category

• Information Technology (IT) & Software
• Banking & Insurance
• Customer Service & Support

Job Overview

Nair Systems, a DIFC-based technology consulting and professional services firm, is seeking an experienced IT End User Support Specialist to join its UAE operations. The company delivers innovative technology solutions across Digital Banking, Artificial Intelligence, Big Data & Analytics, Cyber Security, Blockchain, Cryptocurrency, and Robotic Process Automation. Candidates with banking industry experience and immediate availability in the UAE are strongly preferred.

This position plays a critical role in ensuring seamless IT operations by providing technical support for end users, maintaining enterprise systems, and supporting banking applications in a secure and compliant environment. Professionals in this role will have opportunities for career growth while working with enterprise technologies, enhancing technical expertise, and developing skills through hands-on experience with modern IT infrastructure and digital banking environments.

Key Responsibilities

• Provide onsite and remote IT support for end users.
• Troubleshoot hardware, software, operating system, and network-related issues.
• Configure and manage desktops, laptops, mobile devices, meeting room technology, and enterprise applications.
• Administer Microsoft 365, Active Directory, and user account management.
• Support banking applications while maintaining security and compliance standards.
• Maintain IT assets, software licenses, and IT service management (ITSM) tickets.
• Assist with workstation deployment, office relocations, and infrastructure support activities.
• Deliver high-quality technical support and excellent customer service.
• Participate in rotational shifts and provide on-call technical support when required.

Requirements & Qualifications

Education

• Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, or a related discipline is preferred.

Experience

• Strong experience in IT End User Support or Desktop Support.
• Banking domain experience is mandatory.
• Experience supporting enterprise IT environments.

Technical Skills

• Windows Operating System administration.
• Microsoft 365 administration.
• Active Directory management.
• Endpoint management.
• Networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Printer and peripheral device support.
• Support for desktops, laptops, mobile devices, meeting room technologies, and enterprise applications.
• IT asset management and ITSM tools.

Professional Skills

• Strong troubleshooting and analytical abilities.
• Excellent communication and interpersonal skills.
• Customer-focused support approach.
• Ability to work under pressure and within rotational shift schedules.

Salary, Benefits & Career Growth

Salary

Salary has not been disclosed by the employer.

Benefits

• Opportunity to work with a leading technology consulting firm serving the banking sector.
• Exposure to enterprise digital banking technologies and modern IT infrastructure.
• Collaborative and professional working environment.
• Immediate joining opportunity for qualified candidates.

Career Growth

• Professional development through enterprise IT support experience.
• Exposure to Digital Banking, Cyber Security, Artificial Intelligence, and enterprise technologies.
• Opportunities to strengthen technical skills and advance within a fast-growing technology consulting organization.

Application Process

Application Process (Website)

Apply only through the official job application process.

Click Apply Now on the website.

HR Email for Application

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